Legal

Cookie Policy

Last updated: 1 June 2026 — Applies to bitrefill and all services operated under this domain.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to remember your preferences, session data, and usage patterns across visits. Similar technologies — such as pixel tags, local storage, and session storage — serve comparable purposes and are covered by this policy.

2. Types of Cookies We Use

Strictly Necessary

Always On

These cookies are essential for the site to function. They cannot be disabled. They include:

  • Session authentication and security tokens
  • Shopping cart and checkout state
  • Fraud prevention and abuse detection
  • Load balancing and server routing

Analytics & Performance

Optional

Help us understand how visitors use bitrefill so we can improve the experience. Data collected is aggregated and anonymous.

  • Google Analytics — page views, session duration, bounce rate
  • Mixpanel — funnel analysis and feature usage
  • Hotjar — anonymised session recordings and heatmaps

Marketing & Targeting

Optional

Used to show relevant ads on third-party platforms and measure campaign effectiveness. No selling of personal data.

  • Google Ads conversion tracking
  • Meta Pixel — audience matching and ad attribution
  • Twitter/X Ads pixel — conversion events

Functional / Preference

Optional

Remember your choices to personalise your experience:

  • Preferred currency and language settings
  • Dark/light display mode
  • Preferred cryptocurrency for checkout

3. Why We Use Cookies

  • → To deliver a secure, functional shopping experience for crypto payments
  • → To process transactions safely and prevent fraudulent activity
  • → To measure and improve site performance
  • → To show relevant products and promotions based on browsing behavior
  • → To comply with legal and regulatory obligations

4. Third-Party Cookies

Some cookies are set by third-party services embedded on our pages. bitrefill does not control these cookies. The relevant third parties have their own privacy and cookie policies:

Google Analytics & Ads

policies.google.com

Meta (Facebook) Pixel

facebook.com/privacy

Hotjar

hotjar.com/legal

Mixpanel

mixpanel.com/legal

Twitter/X Ads

twitter.com/privacy

Cloudflare

cloudflare.com/privacypolicy

5. How to Manage & Disable Cookies

You have several options to control cookies:

1

Browser Settings

Most browsers allow you to block or delete cookies via Settings → Privacy. Note: disabling strictly necessary cookies will break core site functionality.

2

Cookie Consent Banner

On your first visit, our consent banner lets you accept or reject optional cookies by category. You can revisit your preferences at any time via the "Cookie Settings" link in the footer.

3

Opt-Out Tools

Use the Google Analytics Opt-Out Browser Add-on, or the NAI opt-out at optout.networkadvertising.org to disable targeted advertising cookies from multiple providers at once.

6. Your Consent

By continuing to use bitrefill after dismissing or accepting our cookie banner, you consent to the use of cookies as described in this policy. Strictly necessary cookies operate on the basis of our legitimate interest in providing a secure service and do not require your consent. For optional cookies (analytics, marketing), we rely on your explicit opt-in consent, which you may withdraw at any time.

7. Cookie Retention Periods

CategoryRetention
Strictly NecessarySession or up to 1 year
Analytics & PerformanceUp to 26 months
Marketing & TargetingUp to 13 months
Functional / PreferenceUp to 12 months

8. Changes to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, regulation, or our services. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or an on-site banner. We encourage you to review this page regularly.

9. Contact Us

For questions, complaints, or requests regarding cookies or your privacy rights, contact our Data Protection team:

bitrefill — Privacy & Data Team

Email: [email protected]

Or visit: bitrefill.com/contacts

This Cookie Policy is effective as of 1 June 2026 and was last reviewed by the bitrefill legal team on the same date. See also our Privacy Policy and Terms of Service.

bitrefill

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[email protected]+1 (888) 247-3374123 Crypto Lane, Wilmington, DE 19801, USA

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